Refund Policy

This Refund Policy explains the general refund approach for handyman services, painting, appliance support, carpentry, home repair, maintenance, property touch-ups, and related services provided or discussed by Aurora Home Design LLC.

General Policy

Home repair and handyman services are custom services based on labor, travel, scheduling, project review, preparation, materials, site conditions, customer instructions, and agreed service scope. Refund eligibility depends on the stage of work, time spent, materials purchased, travel completed, work performed, and project-specific requirements.

If Work Has Not Started

If a customer has paid for a service and work has not started, a refund may be considered. The customer should contact Aurora Home Design LLC as soon as possible.

If Work Has Already Started

If project review, scheduling, travel, preparation, material purchase, painting, carpentry, appliance support, repair work, maintenance, or administrative preparation has already started, a partial or no refund may apply depending on time spent and costs incurred.

Completed Services

Completed service calls, completed repairs, completed painting work, completed appliance support, completed carpentry work, completed maintenance tasks, completed project reviews, and delivered service guidance are generally not refundable once provided.

Materials and Product Costs

Paint, supplies, wood, trim, hardware, fixtures, replacement parts, appliance accessories, special-order items, and other materials may not be refundable once purchased, ordered, opened, installed, used, mixed, cut, customized, or delivered.

Third-Party Costs

Supplier fees, shipping fees, delivery costs, special-order charges, restocking fees, subcontractor costs, building fees, and outside vendor costs are subject to third-party policies and may not be refundable through Aurora Home Design LLC.

Customer Delays

Refunds may not be available for delays caused by missing information, lack of property access, incorrect project details, customer schedule changes, building access issues, unavailable materials, incomplete preparation, or changes requested after work has started.

Surface and Site Condition Limitations

Painting, repair, and finish results may vary due to existing wall condition, prior paint, texture differences, moisture, material age, previous repairs, hidden damage, or customer-provided materials. Such conditions do not automatically create a refund right for work already performed.

No Guarantee of Exact Appearance

Because home surfaces, paint, wood, materials, and existing conditions vary, final appearance may not match inspiration photos or older finishes exactly. Differences in color, texture, sheen, patch visibility, or material variation do not automatically create a refund right unless otherwise agreed in writing.

Refund Request

To request a refund review, customers should contact Aurora Home Design LLC and include:

• Full name
• Phone number
• Email address
• Project address
• Date of payment
• Service requested
• Reason for refund request
• Any relevant supporting details

Refund Review

Aurora Home Design LLC will review refund requests based on service status, work performed, time spent, materials purchased, third-party costs, and the agreed scope.

Contact

AURORA HOME DESIGN LLC
3921 Claremont St, Irvine, CA 92614
Phone: +1 424-239-8063
Email: Auroradesign2015@gmail.com